On Mon, Feb 18, 2013 at 04:04:20PM +0100, Oli wrote: > Hi, > > i have a question regarding the "time left" field. Is it possible to > configure that this field will automatically updated by the "time > worked" field? So when an technician post his work and enters the > time for it, that this will automatically decrease the "time left" > value. In short time left = time left - time worked. >
I would use the three fields: - time estimated -> fill it at ticket creation time, manually or automatically by a scrip, the way it fit your needs - time worked -> fill it manually - time left -> fill it by a scrip each time time worked changes, make it equal to "time estimated - time worked" -- RT training in Amsterdam, March 20-21: http://bestpractical.com/services/training.html Help improve RT by taking our user survey: https://www.surveymonkey.com/s/N23JW9T
