Forgive me as we are very new the all the settings that RT offers and you are very kind.
I would answer generally I would say. We would like to see the a history list on the ticket to track replies and comments and such but do not want to see all history entries such as: Fri Feb 22 14:10:57 2013 The RT System itself - Outgoing email recorded Fri Feb 22 14:10:57 2013 The RT System itself - Outgoing email recorded Fri Feb 22 14:10:57 2013 The RT System itself - Status changed from 'new' to 'open' You explain that this is controlled by the ShowOutgoingEmail Is this an option somewhere, or is it a file that needs edited, or other? I can see no option anywhere in RT 4.0.10 that is labeled ShowOutgoingEmail. And you speak of SkipTransaction callback in ShowHistory. Again are these files that need edited. Sorry I have come a long way in getting an installation that looks like it will work well for us. But just not sure if you talking of options I cant find or files that need edited. -----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of Kevin Falcone Sent: Friday, February 22, 2013 4:29 PM To: [email protected] Subject: Re: [rt-users] Suppressing RT System itself entries in Ticket History On Fri, Feb 22, 2013 at 09:04:20PM +0000, Raymond Corbett wrote: > Is there a way to suppress the display of the "RT System itself" entries > in Ticket Display? Generally or specifically? > The ones such as The RT System itself - Outgoing email recorded Display of this is controlled by the ShowOutgoingEmail right, but keep in mind that this also controls the box on Reply/Comment that shows you who will get email. If you want to prune more transactions, the SkipTransaction callback in ShowHistory is your friend. -kevin -- RT training in Amsterdam, March 20-21: http://bestpractical.com/services/training.html Help improve RT by taking our user survey: https://www.surveymonkey.com/s/N23JW9T
