On 02/22/2013 04:03 PM, [email protected] wrote: > On Fri, Feb 22, 2013 at 09:04:20PM +0000, Raymond Corbett wrote: >> Is there a way to suppress the display of the "RT System itself" entries in >> Ticket Display? >> >> The ones such as The RT System itself - Outgoing email recorded >> >> > > Hi Ray, > > We use something like this for RT 3.8.1x: > > /opt/rt3> diff local/html/Ticket/Elements/ShowHistory > share/html/Ticket/Elements/ShowHistory
You can use a callback to do this much much cleaner and in a way that won't break when we update ShowHistory in an upgrade. Those are what my coworker Kevin was pointing Ray at. -- RT training in Amsterdam, March 20-21: http://bestpractical.com/services/training.html Help improve RT by taking our user survey: https://www.surveymonkey.com/s/N23JW9T
