Already saw, but I have so many reports and alerts by mail and some of them I cant get with dashboard/subscribe so I made some bash scripts and all of reports/alerts have the same style/looking.
I have one that alert 2 times/day, he send mail to requestor telling that ticket #XXXX is awaiting for response, but I need it with same subject since the requestor reply will create new ticket . PS: I Have huge red colored text telling to not reply. I forgot dashboard/subscription when Asanka asked for this. -----Mensagem original----- De: [email protected] [mailto:[email protected]] Em nome de Thomas Sibley Enviada em: sexta-feira, 10 de maio de 2013 13:54 Para: [email protected] Assunto: Re: [rt-users] RES: Generate end of the day report and email On 05/10/2013 09:12 AM, Diaulas Castro wrote: > Made this bash script to accomplish using RT CLI. > > Just customize “From:”, To:” and “Status” search in rt ls command and > schedule on crontab. You really want to look at dashboards and dashboard subscriptions in RT's web interface. -- RT Training in Seattle, June 19-20: http://bestpractical.com/training -- RT Training in Seattle, June 19-20: http://bestpractical.com/training
