On 05/10/2013 10:52 AM, Diaulas Castro wrote: > Already saw, but I have so many reports and alerts by mail and some > of them I cant get with dashboard/subscribe so I made some bash > scripts and all of reports/alerts have the same style/looking. > > I have one that alert 2 times/day, he send mail to requestor telling > that ticket #XXXX is awaiting for response, but I need it with same > subject since the requestor reply will create new ticket . PS: I Have > huge red colored text telling to not reply.
That sounds like you want rt-crontool. I know you said you had no experience with it, but try starting with our draft of expanded rt-crontool docs: https://github.com/bestpractical/rt/blob/4.0/add-rt-crontool-docs/docs/automating_rt.pod -- RT Training in Seattle, June 19-20: http://bestpractical.com/training
