Sounds good, will look. Btw i tested again subscription/Dashboard... on outlook that mail looks weird.
Dashboard : http://postimg.org/image/4mwn115kn/ My bash : http://postimg.org/image/yfmlp9307/ -----Mensagem original----- De: [email protected] [mailto:[email protected]] Em nome de Thomas Sibley Enviada em: sexta-feira, 10 de maio de 2013 15:03 Para: [email protected] Assunto: Re: [rt-users] RES: RES: Generate end of the day report and email On 05/10/2013 10:52 AM, Diaulas Castro wrote: > Already saw, but I have so many reports and alerts by mail and some of > them I cant get with dashboard/subscribe so I made some bash scripts > and all of reports/alerts have the same style/looking. > > I have one that alert 2 times/day, he send mail to requestor telling > that ticket #XXXX is awaiting for response, but I need it with same > subject since the requestor reply will create new ticket . PS: I Have > huge red colored text telling to not reply. That sounds like you want rt-crontool. I know you said you had no experience with it, but try starting with our draft of expanded rt-crontool docs: https://github.com/bestpractical/rt/blob/4.0/add-rt-crontool-docs/docs/automating_rt.pod -- RT Training in Seattle, June 19-20: http://bestpractical.com/training -- RT Training in Seattle, June 19-20: http://bestpractical.com/training
