Hi, Can you check content of those tmp files and send head of a file?
Set WebDomain instead of WebBaseURL. Otherwise your config is very simple. On Tue, May 14, 2013 at 1:21 PM, Mª Eugenia Moreno <[email protected]>wrote: > Sure! Here you are: RT_SiteConfig.pm > > Set($Organization, "company.com"); > > Set($DatabaseHost, "localhost"); > Set($DatabaseRTHost, "localhost"); > > Set($DatabasePort, "3306"); > > Set($DatabaseUser, "user"); > > Set($DatabasePassword, "psw"); > > Set($DatabaseName, "rt4"); > > Set($DatabaseRequireSSL, undef); > > Set($WebBaseURL, "http://server.com:80";); > > Set($WebPath, ""); > > Set(@LexiconLanguages, qw(en)); > > Set($Timezone, "Europe/London"); > > Set($CorrespondAddress, '[email protected]'); > > Set($CommentAddress, '[email protected]'); > > Set(%Lifecycles, > default => { > initial => [ 'new' ], > active => [ 'open', 'stalled' ], > inactive => [ 'resolved', 'rejected', 'deleted' ], > > defaults => { > on_create => 'new', > on_merge => 'resolved', > approved => 'open', > denied => 'rejected', > reminder_on_open => 'open', > reminder_on_resolve => 'resolved', > }, > > transitions => { > '' => [qw(new open resolved)], > > # from => [ to list ], > new => [qw(open stalled resolved rejected deleted)], > open => [qw(new stalled resolved rejected deleted)], > stalled => [qw(new open rejected resolved deleted)], > resolved => [qw(new open stalled rejected deleted)], > rejected => [qw(new open stalled resolved deleted)], > deleted => [qw(new open stalled rejected resolved)], > }, > rights => { > '* -> deleted' => 'DeleteTicket', > '* -> *' => 'ModifyTicket', > }, > actions => [ > 'new -> open' => { > label => 'Open It', # loc > update => 'Respond', > }, > 'new -> resolved' => { > label => 'Resolve', # loc > update => 'Comment', > }, > 'new -> rejected' => { > label => 'Reject', # loc > update => 'Respond', > }, > 'new -> deleted' => { > label => 'Delete', # loc > }, > 'open -> stalled' => { > label => 'Stall', # loc > update => 'Comment', > }, > 'open -> resolved' => { > label => 'Resolve', # loc > update => 'Comment', > }, > 'open -> rejected' => { > label => 'Reject', # loc > update => 'Respond', > }, > 'stalled -> open' => { > label => 'Open It', # loc > }, > 'resolved -> open' => { > label => 'Re-open', # loc > update => 'Comment', > }, > 'rejected -> open' => { > label => 'Re-open', # loc > update => 'Comment', > }, > 'deleted -> open' => { > label => 'Undelete', # loc > }, > ], > }, > # don't change lifecyle of the approvals, they are not capable to deal with > # custom statuses > approvals => { > initial => [ 'new' ], > active => [ 'open', 'stalled' ], > inactive => [ 'resolved', 'rejected', 'deleted' ], > > defaults => { > on_create => 'new', > on_merge => 'resolved', > reminder_on_open => 'open', > reminder_on_resolve => 'resolved', > }, > > transitions => { > '' => [qw(new open resolved)], > > # from => [ to list ], > new => [qw(open stalled resolved rejected deleted)], > open => [qw(new stalled resolved rejected deleted)], > stalled => [qw(new open rejected resolved deleted)], > resolved => [qw(new open stalled rejected deleted)], > rejected => [qw(new open stalled resolved deleted)], > deleted => [qw(new open stalled rejected resolved)], > }, > rights => { > '* -> deleted' => 'DeleteTicket', > '* -> rejected' => 'ModifyTicket', > '* -> *' => 'ModifyTicket', > }, > actions => [ > 'new -> open' => { > label => 'Open It', # loc > update => 'Respond', > }, > 'new -> resolved' => { > label => 'Resolve', # loc > update => 'Comment', > }, > 'new -> rejected' => { > label => 'Reject', # loc > update => 'Respond', > }, > 'new -> deleted' => { > label => 'Delete', # loc > }, > 'open -> stalled' => { > label => 'Stall', # loc > update => 'Comment', > }, > 'open -> resolved' => { > label => 'Resolve', # loc > update => 'Comment', > }, > 'open -> rejected' => { > label => 'Reject', # loc > update => 'Respond', > }, > 'stalled -> open' => { > label => 'Open It', # loc > }, > 'resolved -> open' => { > label => 'Re-open', # loc > update => 'Comment', > }, > 'rejected -> open' => { > label => 'Re-open', # loc > update => 'Comment', > }, > 'deleted -> open' => { > label => 'Undelete', # loc > }, > ], > }, > ); > > 1; > > > > 2013/5/13 Ruslan Zakirov <[email protected]> > >> >> >> >> On Mon, May 13, 2013 at 1:59 PM, Mª Eugenia Moreno >> <[email protected]>wrote: >> >>> Hi all, >>> >>> I am using rt-4.0.10 with apache and I just realized that apache is >>> creating a bunch of directories and files like zOBPrM6MZE, yvO466rLPh, >>> ... in /tmp directory which are filling up my disk space. >>> >>> Is it safe to remove all this temporary files/directories? is there a >>> way to tell RT to remove this tmp files periodically? >>> >> >> We treat such situations as a bug and fix them. Can you show us your RT >> site config (w/o passwords)? >> >> >> >>> >>> I hope someone can help. >>> >>> Thanks, >>> Maria >>> >>> >>> >>> -- >>> RT Training in Seattle, June 19-20: http://bestpractical.com/training >>> >> >> >> >> -- >> Best regards, Ruslan. >> > > -- Best regards, Ruslan.
-- RT Training in Seattle, June 19-20: http://bestpractical.com/training
