What I have are directories like 0QMkXkZEI3 containing the following files: part-28302-1.txt part-28302-2.html part-28302-3.CSV part-28302-4.CSV part-28302-5.CSV
The txt file contains the content of an email. The html file seems the same email but in html format. What is the different between using WebDomain or WebBaseURL? What is the reason to set WebDomain instead? Thanks, Maria 2013/5/14 Ruslan Zakirov <[email protected]> > Hi, > > Can you check content of those tmp files and send head of a file? > > Set WebDomain instead of WebBaseURL. Otherwise your config is very simple. > > > On Tue, May 14, 2013 at 1:21 PM, Mª Eugenia Moreno > <[email protected]>wrote: > >> Sure! Here you are: RT_SiteConfig.pm >> >> Set($Organization, "company.com"); >> >> Set($DatabaseHost, "localhost"); >> Set($DatabaseRTHost, "localhost"); >> >> Set($DatabasePort, "3306"); >> >> Set($DatabaseUser, "user"); >> >> Set($DatabasePassword, "psw"); >> >> Set($DatabaseName, "rt4"); >> >> Set($DatabaseRequireSSL, undef); >> >> Set($WebBaseURL, "http://server.com:80";); >> >> Set($WebPath, ""); >> >> Set(@LexiconLanguages, qw(en)); >> >> Set($Timezone, "Europe/London"); >> >> Set($CorrespondAddress, '[email protected]'); >> >> Set($CommentAddress, '[email protected]'); >> >> Set(%Lifecycles, >> default => { >> initial => [ 'new' ], >> active => [ 'open', 'stalled' ], >> inactive => [ 'resolved', 'rejected', 'deleted' ], >> >> defaults => { >> on_create => 'new', >> on_merge => 'resolved', >> approved => 'open', >> denied => 'rejected', >> reminder_on_open => 'open', >> reminder_on_resolve => 'resolved', >> }, >> >> transitions => { >> '' => [qw(new open resolved)], >> >> # from => [ to list ], >> new => [qw(open stalled resolved rejected deleted)], >> open => [qw(new stalled resolved rejected deleted)], >> stalled => [qw(new open rejected resolved deleted)], >> resolved => [qw(new open stalled rejected deleted)], >> rejected => [qw(new open stalled resolved deleted)], >> deleted => [qw(new open stalled rejected resolved)], >> }, >> rights => { >> '* -> deleted' => 'DeleteTicket', >> '* -> *' => 'ModifyTicket', >> }, >> actions => [ >> 'new -> open' => { >> label => 'Open It', # loc >> update => 'Respond', >> }, >> 'new -> resolved' => { >> label => 'Resolve', # loc >> update => 'Comment', >> }, >> 'new -> rejected' => { >> label => 'Reject', # loc >> update => 'Respond', >> }, >> 'new -> deleted' => { >> label => 'Delete', # loc >> }, >> 'open -> stalled' => { >> label => 'Stall', # loc >> update => 'Comment', >> }, >> 'open -> resolved' => { >> label => 'Resolve', # loc >> update => 'Comment', >> }, >> 'open -> rejected' => { >> label => 'Reject', # loc >> update => 'Respond', >> }, >> 'stalled -> open' => { >> label => 'Open It', # loc >> }, >> 'resolved -> open' => { >> label => 'Re-open', # loc >> update => 'Comment', >> }, >> 'rejected -> open' => { >> label => 'Re-open', # loc >> update => 'Comment', >> }, >> 'deleted -> open' => { >> label => 'Undelete', # loc >> }, >> ], >> }, >> # don't change lifecyle of the approvals, they are not capable to deal >> with >> # custom statuses >> approvals => { >> initial => [ 'new' ], >> active => [ 'open', 'stalled' ], >> inactive => [ 'resolved', 'rejected', 'deleted' ], >> >> defaults => { >> on_create => 'new', >> on_merge => 'resolved', >> reminder_on_open => 'open', >> reminder_on_resolve => 'resolved', >> }, >> >> transitions => { >> '' => [qw(new open resolved)], >> >> # from => [ to list ], >> new => [qw(open stalled resolved rejected deleted)], >> open => [qw(new stalled resolved rejected deleted)], >> stalled => [qw(new open rejected resolved deleted)], >> resolved => [qw(new open stalled rejected deleted)], >> rejected => [qw(new open stalled resolved deleted)], >> deleted => [qw(new open stalled rejected resolved)], >> }, >> rights => { >> '* -> deleted' => 'DeleteTicket', >> '* -> rejected' => 'ModifyTicket', >> '* -> *' => 'ModifyTicket', >> }, >> actions => [ >> 'new -> open' => { >> label => 'Open It', # loc >> update => 'Respond', >> }, >> 'new -> resolved' => { >> label => 'Resolve', # loc >> update => 'Comment', >> }, >> 'new -> rejected' => { >> label => 'Reject', # loc >> update => 'Respond', >> }, >> 'new -> deleted' => { >> label => 'Delete', # loc >> }, >> 'open -> stalled' => { >> label => 'Stall', # loc >> update => 'Comment', >> }, >> 'open -> resolved' => { >> label => 'Resolve', # loc >> update => 'Comment', >> }, >> 'open -> rejected' => { >> label => 'Reject', # loc >> update => 'Respond', >> }, >> 'stalled -> open' => { >> label => 'Open It', # loc >> }, >> 'resolved -> open' => { >> label => 'Re-open', # loc >> update => 'Comment', >> }, >> 'rejected -> open' => { >> label => 'Re-open', # loc >> update => 'Comment', >> }, >> 'deleted -> open' => { >> label => 'Undelete', # loc >> }, >> ], >> }, >> ); >> >> 1; >> >> >> >> 2013/5/13 Ruslan Zakirov <[email protected]> >> >>> >>> >>> >>> On Mon, May 13, 2013 at 1:59 PM, Mª Eugenia Moreno <[email protected] >>> > wrote: >>> >>>> Hi all, >>>> >>>> I am using rt-4.0.10 with apache and I just realized that apache is >>>> creating a bunch of directories and files like zOBPrM6MZE, yvO466rLPh, >>>> ... in /tmp directory which are filling up my disk space. >>>> >>>> Is it safe to remove all this temporary files/directories? is there a >>>> way to tell RT to remove this tmp files periodically? >>>> >>> >>> We treat such situations as a bug and fix them. Can you show us your RT >>> site config (w/o passwords)? >>> >>> >>> >>>> >>>> I hope someone can help. >>>> >>>> Thanks, >>>> Maria >>>> >>>> >>>> >>>> -- >>>> RT Training in Seattle, June 19-20: http://bestpractical.com/training >>>> >>> >>> >>> >>> -- >>> Best regards, Ruslan. >>> >> >> > > > -- > Best regards, Ruslan. >
-- RT Training in Seattle, June 19-20: http://bestpractical.com/training
