On Tue, May 14, 2013 at 6:21 PM, Mª Eugenia Moreno <[email protected]>wrote:
> What I have are directories like 0QMkXkZEI3 containing the following > files: > part-28302-1.txt > part-28302-2.html > part-28302-3.CSV > part-28302-4.CSV > part-28302-5.CSV > > The txt file contains the content of an email. The html file seems the > same email but in html format. > hm. this needs investigation. If you want this thread not to disappear in the mailing list then file a bug report to http://issues.bespractical.comwith summary and link to this thread in some online archive. What is the different between using WebDomain or WebBaseURL? What is the > reason to set WebDomain instead? > The reason is that WebDomain now is not set to correct value. http://bestpractical.com/rt/docs/latest/RT_Config.html#WebBaseURL-WebURL Thanks, > Maria > > > > > 2013/5/14 Ruslan Zakirov <[email protected]> > >> Hi, >> >> Can you check content of those tmp files and send head of a file? >> >> Set WebDomain instead of WebBaseURL. Otherwise your config is very simple. >> >> >> On Tue, May 14, 2013 at 1:21 PM, Mª Eugenia Moreno >> <[email protected]>wrote: >> >>> Sure! Here you are: RT_SiteConfig.pm >>> >>> Set($Organization, "company.com"); >>> >>> Set($DatabaseHost, "localhost"); >>> Set($DatabaseRTHost, "localhost"); >>> >>> Set($DatabasePort, "3306"); >>> >>> Set($DatabaseUser, "user"); >>> >>> Set($DatabasePassword, "psw"); >>> >>> Set($DatabaseName, "rt4"); >>> >>> Set($DatabaseRequireSSL, undef); >>> >>> Set($WebBaseURL, "http://server.com:80";); >>> >>> Set($WebPath, ""); >>> >>> Set(@LexiconLanguages, qw(en)); >>> >>> Set($Timezone, "Europe/London"); >>> >>> Set($CorrespondAddress, '[email protected]'); >>> >>> Set($CommentAddress, '[email protected]'); >>> >>> Set(%Lifecycles, >>> default => { >>> initial => [ 'new' ], >>> active => [ 'open', 'stalled' ], >>> inactive => [ 'resolved', 'rejected', 'deleted' ], >>> >>> defaults => { >>> on_create => 'new', >>> on_merge => 'resolved', >>> approved => 'open', >>> denied => 'rejected', >>> reminder_on_open => 'open', >>> reminder_on_resolve => 'resolved', >>> }, >>> >>> transitions => { >>> '' => [qw(new open resolved)], >>> >>> # from => [ to list ], >>> new => [qw(open stalled resolved rejected deleted)], >>> open => [qw(new stalled resolved rejected deleted)], >>> stalled => [qw(new open rejected resolved deleted)], >>> resolved => [qw(new open stalled rejected deleted)], >>> rejected => [qw(new open stalled resolved deleted)], >>> deleted => [qw(new open stalled rejected resolved)], >>> }, >>> rights => { >>> '* -> deleted' => 'DeleteTicket', >>> '* -> *' => 'ModifyTicket', >>> }, >>> actions => [ >>> 'new -> open' => { >>> label => 'Open It', # loc >>> update => 'Respond', >>> }, >>> 'new -> resolved' => { >>> label => 'Resolve', # loc >>> update => 'Comment', >>> }, >>> 'new -> rejected' => { >>> label => 'Reject', # loc >>> update => 'Respond', >>> }, >>> 'new -> deleted' => { >>> label => 'Delete', # loc >>> }, >>> 'open -> stalled' => { >>> label => 'Stall', # loc >>> update => 'Comment', >>> }, >>> 'open -> resolved' => { >>> label => 'Resolve', # loc >>> update => 'Comment', >>> }, >>> 'open -> rejected' => { >>> label => 'Reject', # loc >>> update => 'Respond', >>> }, >>> 'stalled -> open' => { >>> label => 'Open It', # loc >>> }, >>> 'resolved -> open' => { >>> label => 'Re-open', # loc >>> update => 'Comment', >>> }, >>> 'rejected -> open' => { >>> label => 'Re-open', # loc >>> update => 'Comment', >>> }, >>> 'deleted -> open' => { >>> label => 'Undelete', # loc >>> }, >>> ], >>> }, >>> # don't change lifecyle of the approvals, they are not capable to deal >>> with >>> # custom statuses >>> approvals => { >>> initial => [ 'new' ], >>> active => [ 'open', 'stalled' ], >>> inactive => [ 'resolved', 'rejected', 'deleted' ], >>> >>> defaults => { >>> on_create => 'new', >>> on_merge => 'resolved', >>> reminder_on_open => 'open', >>> reminder_on_resolve => 'resolved', >>> }, >>> >>> transitions => { >>> '' => [qw(new open resolved)], >>> >>> # from => [ to list ], >>> new => [qw(open stalled resolved rejected deleted)], >>> open => [qw(new stalled resolved rejected deleted)], >>> stalled => [qw(new open rejected resolved deleted)], >>> resolved => [qw(new open stalled rejected deleted)], >>> rejected => [qw(new open stalled resolved deleted)], >>> deleted => [qw(new open stalled rejected resolved)], >>> }, >>> rights => { >>> '* -> deleted' => 'DeleteTicket', >>> '* -> rejected' => 'ModifyTicket', >>> '* -> *' => 'ModifyTicket', >>> }, >>> actions => [ >>> 'new -> open' => { >>> label => 'Open It', # loc >>> update => 'Respond', >>> }, >>> 'new -> resolved' => { >>> label => 'Resolve', # loc >>> update => 'Comment', >>> }, >>> 'new -> rejected' => { >>> label => 'Reject', # loc >>> update => 'Respond', >>> }, >>> 'new -> deleted' => { >>> label => 'Delete', # loc >>> }, >>> 'open -> stalled' => { >>> label => 'Stall', # loc >>> update => 'Comment', >>> }, >>> 'open -> resolved' => { >>> label => 'Resolve', # loc >>> update => 'Comment', >>> }, >>> 'open -> rejected' => { >>> label => 'Reject', # loc >>> update => 'Respond', >>> }, >>> 'stalled -> open' => { >>> label => 'Open It', # loc >>> }, >>> 'resolved -> open' => { >>> label => 'Re-open', # loc >>> update => 'Comment', >>> }, >>> 'rejected -> open' => { >>> label => 'Re-open', # loc >>> update => 'Comment', >>> }, >>> 'deleted -> open' => { >>> label => 'Undelete', # loc >>> }, >>> ], >>> }, >>> ); >>> >>> 1; >>> >>> >>> >>> 2013/5/13 Ruslan Zakirov <[email protected]> >>> >>>> >>>> >>>> >>>> On Mon, May 13, 2013 at 1:59 PM, Mª Eugenia Moreno < >>>> [email protected]> wrote: >>>> >>>>> Hi all, >>>>> >>>>> I am using rt-4.0.10 with apache and I just realized that apache is >>>>> creating a bunch of directories and files like zOBPrM6MZE, yvO466rLPh, >>>>> ... in /tmp directory which are filling up my disk space. >>>>> >>>>> Is it safe to remove all this temporary files/directories? is there a >>>>> way to tell RT to remove this tmp files periodically? >>>>> >>>> >>>> We treat such situations as a bug and fix them. Can you show us your RT >>>> site config (w/o passwords)? >>>> >>>> >>>> >>>>> >>>>> I hope someone can help. >>>>> >>>>> Thanks, >>>>> Maria >>>>> >>>>> >>>>> >>>>> -- >>>>> RT Training in Seattle, June 19-20: http://bestpractical.com/training >>>>> >>>> >>>> >>>> >>>> -- >>>> Best regards, Ruslan. >>>> >>> >>> >> >> >> -- >> Best regards, Ruslan. >> > > -- Best regards, Ruslan.
-- RT Training in Seattle, June 19-20: http://bestpractical.com/training
