Dear Jim, I did and it did show up. But the problem is that field only appear when ticket already repeat at least one time, am I correct? For example, now I create a recurrent ticket same month and day in next year, after 3 months and I did a search, OriginalTicket should not create as it haven't been repeat, please clarify if something wrong in my concept. Thanks.
Thomas Lau Senior Technology Analyst Principle One Limited 27/F Kinwick Centre, 32 Hollywood Road, Central, Hong Kong T +852 3555 2217 F +852 3555 2222 M +852 3555 2017 Hong Kong . Singapore . Tokyo -----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of Jim Brandt Sent: Wednesday, May 15, 2013 7:46 PM To: [email protected] Subject: Re: [rt-users] Flaws on RT::Extension::RepeatTicket search On 5/14/13 10:26 PM, Thomas Lau wrote: > Hi, > > I recently tested out the new RT::Extension::RepeatTicket module, it > works out great, but the search feature is basically non-existence. > > How could I search the original ticket which is GOING to repeat later > on? Current situation there is no way to do this, please advise. Each ticket created in the recurrence should have a custom field called Original Ticket with the id of the ticket that controls the recurrence. Maybe you didn't run the 'make initdb' step when installing to create the custom field? -- RT Training in Seattle, June 19-20: http://bestpractical.com/training -- RT Training in Seattle, June 19-20: http://bestpractical.com/training
