Then the following TicketSQL can be used: HasAttribute = 'RepeatTicketSettings'
On Fri, May 17, 2013 at 4:46 PM, Jim Brandt <[email protected]>wrote: > > >> I did and it did show up. But the problem is that field only appear >> when ticket already repeat at least one time, am I correct? For >> example, now I create a recurrent ticket same month and day in next >> year, after 3 months and I did a search, OriginalTicket should not >> create as it haven't been repeat, please clarify if something wrong >> in my concept. Thanks. >> > > You're correct, the initial ticket doesn't record a link to itself which > would allow you to search on it. To track down the repeating tickets that > haven't repeated yet, look at the code in the rt-repeat-ticket script you > schedule in cron. It looks for all tickets with attribute > 'RepeatTicketSettings'. You could just put a debug statement in that script > to print the ticket id of each ticket, then run the script. > > > > -- > RT Training in Seattle, June 19-20: > http://bestpractical.com/**training<http://bestpractical.com/training> > -- Best regards, Ruslan.
-- RT Training in Seattle, June 19-20: http://bestpractical.com/training
