Point them to the web view of the ticket? The attachment should be there in the ticket history, so they can download/view it at their leisure.
(assuming you don't have a security policy that would prevent this) -- Kendric Beachey -----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of Boli Sent: Tuesday, August 13, 2013 3:36 PM To: RT users Subject: [rt-users] Re-send a previously attached attachment? Hi All, Apologies if I have missed something obvious. How can I re-send an attachment that has previously been attached to a ticket without downloading it and re-attaching it. For example, if a new requestor or CC is added to a ticket, and I want to get them up to date quickly by referring to previously discussed/attached information. Comments/Suggestions welcomed Regards, Boli -- Network Engineer ________________________________ CONFIDENTIALITY NOTICE: This email and any attachments are for the sole use of the intended recipient(s) and contain information that may be confidential and/or legally privileged. If you have received this email in error, please notify the sender by reply email and delete the message. Any disclosure, copying, distribution or use of this communication (including attachments) by someone other than the intended recipient is prohibited. Thank you.
