On Mon, Sep 02, 2013 at 08:48:20AM +0200, Christian Loos wrote: > Hi Kevin, > > Am 14.08.2013 16:36, schrieb Kevin Falcone: > > The alternate (attaching a previously attached attachment to a new > > reply) is something we've explored in a few branches with clients, but > > nothing we've written has stuck or been right for mainstream release. > > maybe you can share some informations on the problems with your solutions. > > I created RT::Extension::AddAttachmentsFromTransactions which is based > on your 4.4/attach-from-transactions branch and this makes your users happy.
I have not worked with your extension yet, but as I recall the two largest complaints with the branch as-is were: Display of attachments on the new replies (they aren't true attachments, and render in a funny way and were otherwise not as obvious as needed). Fixed if we better fake-up the attachment record. Picking attachments from multiple transactions, especially on long attachment heavy tickets. This is a desirable feature, but just providing a list of all attachments is... unusable. We've played with a few other UX ideas also. There's a longer internal writeup of problems with the branch, but it has some customer-specific things in it. I do hope we can find a solution for 4.4 but at this point we've missed the 4.2 window. As the recent blog posts may make clear, we're getting closer and closer to 4.2.0rc1. -kevin
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