On Tue, Aug 13, 2013 at 09:49:54PM +0000, Beachey, Kendric wrote: > >>-----Original Message----- >>From: [email protected] >>[mailto:[email protected]] On Behalf Of Boli >>Sent: Tuesday, August 13, 2013 3:36 PM >>To: RT users >>Subject: [rt-users] Re-send a previously attached attachment? >> >>Hi All, >> >>Apologies if I have missed something obvious. >> >>How can I re-send an attachment that has previously been attached to a ticket >>without downloading it and re-attaching it. >> >>For example, if a new requestor or CC is added to a ticket, and I want to get >>them up to date quickly by referring to previously discussed/attached >>information. >> >>Comments/Suggestions welcomed >> >>Regards, > > Point them to the web view of the ticket? The attachment should be there in > the ticket history, so they can download/view it at their leisure. > > (assuming you don't have a security policy that would prevent this)
The alternate (attaching a previously attached attachment to a new reply) is something we've explored in a few branches with clients, but nothing we've written has stuck or been right for mainstream release. -kevin
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