Hello,
i have the following configs for getmail:
create a ticket to address [email protected]:
arguments = ("--url", "https://localhost";, "--queue", "Internal-IT",
"--action", "correspond",)
comment to a ticket to address [email protected]:
arguments = ("--url", "https://localhost";, "--queue", "Internal-IT",
"--action", "comment",)
everything works as it should be, but the following is annoying our
colleagues, and I need to fix it. So, if someone create a ticket via
email, the ticket is getting into the queue correctly and the members of
the group (responsible for the queue) are getting mail from RT with subject:
[XXXXXX] Subject of the email which is send to corresponding email.
Once anyone tried to reply via email (e.g. reply from their email client
- subject changes to Re: [XXXXX] ....) the reply isn't inserted in the
correct ticket, but instead RT creates a new ticket with subject "Re:
[XXXXX]....."
If they reply and remove the "Re:" and leave subject as in RT the
comment is properly added to the ticket.
Summed up - getmail and rt-mailgate are working properly - the only
problem is the subject, and what should i modify in order RT to lookup
into the Subject field even if "Re:" is supplied.
Any help will be much appreciated!
--
RT Training London, March 19-20 and Dallas May 20-21
http://bestpractical.com/training
