On Thu, Feb 13, 2014 at 04:47:42PM +0200, Yavor Marinov wrote: > I've manage to solve this with [1]RT-Interface-Email-Filter-CheckMessageId > extension.
I'm glad that this fixed your issues, however for the archives, RT works just fine and has for years with the subject tag (the [XXXXXX] part) being anywhere in the subject. Usually this points to a misconfiguration in RT's rtname, the regexp that understands it or Queue level subject tags. But since you didn't provide enough information about that, we can't even guess. -kevin > On 02/13/2014 12:29 PM, Yavor Marinov wrote: > > Hello, > > i have the following configs for getmail: > > create a ticket to address [2][email protected]: > arguments = ("--url", [3]"https://localhost";, "--queue", "Internal-IT", > "--action", > "correspond",) > > comment to a ticket to address [4][email protected]: > arguments = ("--url", [5]"https://localhost";, "--queue", "Internal-IT", > "--action", > "comment",) > > everything works as it should be, but the following is annoying our > colleagues, and I need > to fix it. So, if someone create a ticket via email, the ticket is > getting into the queue > correctly and the members of the group (responsible for the queue) are > getting mail from RT > with subject: > > [XXXXXX] Subject of the email which is send to corresponding email. > > Once anyone tried to reply via email (e.g. reply from their email client > - subject changes > to Re: [XXXXX] ....) the reply isn't inserted in the correct ticket, but > instead RT creates > a new ticket with subject "Re: [XXXXX]....." > > If they reply and remove the "Re:" and leave subject as in RT the > comment is properly added > to the ticket. > Summed up - getmail and rt-mailgate are working properly - the only > problem is the subject, > and what should i modify in order RT to lookup into the Subject field > even if "Re:" is > supplied.
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