Additional information won't hurt anyway. The only regexp which is
configured in RT_Siteconfig.pm is
Set($RTAddressRegexp , '^[email protected]$');
What should be Regexp in order to detect the [XXXX] anywhere in the
Subject field
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On 02/13/2014 05:13 PM, Kevin Falcone wrote:
On Thu, Feb 13, 2014 at 04:47:42PM +0200, Yavor Marinov wrote:
I've manage to solve this with [1]RT-Interface-Email-Filter-CheckMessageId
extension.
I'm glad that this fixed your issues, however for the archives, RT
works just fine and has for years with the subject tag (the [XXXXXX]
part) being anywhere in the subject.
Usually this points to a misconfiguration in RT's rtname, the regexp
that understands it or Queue level subject tags. But since you didn't
provide enough information about that, we can't even guess.
-kevin
On 02/13/2014 12:29 PM, Yavor Marinov wrote:
Hello,
i have the following configs for getmail:
create a ticket to address [2][email protected]:
arguments = ("--url", [3]"https://localhost";, "--queue", "Internal-IT",
"--action",
"correspond",)
comment to a ticket to address [4][email protected]:
arguments = ("--url", [5]"https://localhost";, "--queue", "Internal-IT",
"--action",
"comment",)
everything works as it should be, but the following is annoying our
colleagues, and I need
to fix it. So, if someone create a ticket via email, the ticket is
getting into the queue
correctly and the members of the group (responsible for the queue) are
getting mail from RT
with subject:
[XXXXXX] Subject of the email which is send to corresponding email.
Once anyone tried to reply via email (e.g. reply from their email client
- subject changes
to Re: [XXXXX] ....) the reply isn't inserted in the correct ticket, but
instead RT creates
a new ticket with subject "Re: [XXXXX]....."
If they reply and remove the "Re:" and leave subject as in RT the comment
is properly added
to the ticket.
Summed up - getmail and rt-mailgate are working properly - the only
problem is the subject,
and what should i modify in order RT to lookup into the Subject field even if
"Re:" is
supplied.
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