On Fri, Feb 14, 2014 at 09:14:08AM +0200, Yavor Marinov wrote: > Additional information won't hurt anyway. The only regexp which is > configured in > RT_Siteconfig.pm is > > Set($RTAddressRegexp , '^[email protected]$'); > > What should be Regexp in order to detect the [XXXX] anywhere in the > Subject field
Not the relevant setting. Your $rtname, $EmailSubjectTagRegex and any Queue level Subject tags are relevant. An outgoing Subject: line (taken from the history of the ticket) and an incoming Subject that does not match and create a new ticket would be needed to see what is going on. The subjects cannot be changed, so putting [XXX] in defeats the ability of anyone to debug. You would also mention any plugins you have installed and enabled. -kevin
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