I set up a predefined search (to display on privileged users "RT at a glance") for tickets referring to a specific article (a:4). This article (a:4) is part of a class that's not supposed to show up on this group of users article dropdown list on the ticket reply page.
This is the way it has been for a very long time, and it has been working just fine. But now I see that the predefined search turns out empty for the privileged group. If I change the article class (containing the specific article mentioned) to be open for privileged users as well, the predefined search works for these users as well. But now the articles show up in the dropdown menu, and that's not how we want it. So, is there a way that privileged users can enjoy a predefined search for tickets that refer to articles that are not supposed to show up on the dropdown article list (on ticket reply page) for this group of users? -- View this message in context: http://requesttracker.8502.n7.nabble.com/Predefined-search-for-tickets-referring-to-article-Group-rights-tp57032.html Sent from the Request Tracker - User mailing list archive at Nabble.com. -- RT Training - Dallas May 20-21 http://bestpractical.com/training
