The privileged users can't remember when the list "disappeared" from "Rt at a glance", so I guess it's quite a while ago.
Here's the predefined search (that works for admins, but not for privileged users): Queue = 'HF' AND Status != 'resolved' AND RefersTo = 'a:4' We have two classes, one with articles that are meant for the privileged users, and one class with articles just meant for the admins. a:4 is in the last class. It's not possible to assign the specific article to both classes, and it's not an option to let he privileged users have articles from the admin-class in their drop down menu. Or am I missing something obvious here? -- View this message in context: http://requesttracker.8502.n7.nabble.com/Predefined-search-for-tickets-referring-to-article-Group-rights-tp57032p57047.html Sent from the Request Tracker - User mailing list archive at Nabble.com. -- RT Training - Dallas May 20-21 http://bestpractical.com/training
