On Wed, Mar 26, 2014 at 01:31:41PM -0700, rt4 wrote: > The privileged users can't remember when the list "disappeared" from > "Rt at a glance", so I guess it's quite a while ago. > > Here's the predefined search (that works for admins, but not for > privileged users): > Queue = 'HF' > AND Status != 'resolved' > AND RefersTo = 'a:4' > > We have two classes, one with articles that are meant for the > privileged users, and one class with articles just meant for the > admins. a:4 is in the last class. It's not possible to assign the > specific article to both classes, and it's not an option to let he > privileged users have articles from the admin-class in their > drop down menu. > > Or am I missing something obvious here?
What RT version. What rights do Privileged users have on the Admin Class. -kevin
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