Dear RT users, We at CERT-Hungary are using a very old version (3.0.12) of RT with the IR plugin. Recently I installed RT 4.0.18 with IR 3.0.2, using Ubuntu 12.04.4 LTS on a separate server. Copied every configuration items from the old version to the new what I thought to be important. Made some improvements and changes as well. Do not plan to migrate data since it is very problematic due to the huge change between the two versions.
Everything seems to be working fine... except one very important thing: 'Reply' function does not send email to the sender, neither does 'New investigation' to the correspondent. The strange thing is that RT receives emails and even sends but only to CCs, BCCs, One-time CCs and One-time BCCs. Any help would be appreciated. Please consider that I am not a Linux guru. Best regards, Tamas Szep GovCERT-Hungary -- RT Training - Dallas May 20-21 http://bestpractical.com/training
