> What configurations did you copy. Did you change the Scrips? I think I didn't copy any Scrips. I am going to look it up.
> Which problems, we've walked a few clients through upgrading from that vintage of RTIR, keeping their data intact. Good to know! Maybe I will try that. It may take a lot of time to upgrade from version to version however and as a GovCERT we can't stop incident handling so I don't want to mess with the live one. Any ideas? > > Everything seems to be working fine... except one very important thing: 'Reply' function does not send email to the sender, neither does 'New investigation' to the correspondent. > These are both standard built-in features of RT and RTIR I don't understand. Not sending email to the sender when I want to and not sending email to the correspondent when launching an investigation are built-in features? I would say it is a bad configuration at us or something like that. > You claim to not be putting yourself in as the Requestor (thus > avoiding NotifyActor), please show the debug logs when sending mail > that should notify the Requestor. This is most easily accomplished by > Set($LogToScreen,'debug'); and then going and reading your Apache > error logs. First I try to change NotifyActor to 1. If the problem still exists I will post the Apache log. Tamas Szep GovCERT-Hungary -- RT Training - Dallas May 20-21 http://bestpractical.com/training