> Don't ugprade from version to version. > Copy the database to a new system. Install RT 4.0.20 and follow all > the upgrading steps. Then install RTIR 3.0.2 and follow those > upgrading steps. You will need to have some downtime obviously, but > you cannot know how much downtime without running through the > migration.
That is really good news! We will do the upgrade this way in the near future. Thank you for that info. > Sending mail to the correspondent on reply or on investigation > creation are standard features of RTIR. That they are not working > implies a misconfiguration or error in your install. I thought so. I hope that a clean install (mentioned above) will resolve that. > RT thinks that [email protected] isn't a valid email recipient. > Please show the Correspondents page for ticket 53 and the user page > for that user to confirm they are set up properly. The Correspondents page shows that the correspondent is me (???) as a user. Remember, I was logged in as root, not as Tamas Szep. Next to my name is: '(no email address)' Hmmm... Owner: GovCERT-Hungary Correspondents: Tamás Szép (no email address) CC: Admin CC: Group: DutyTeam EDUNET I don' know why the Admin CC is EDUNET when I selected GOVNET by the way. > Additionally, you should not make the RTIR email address the AdminCc > of the IR queue. This is causing RT to send mail to itself which has > to be detected as a bounce loop and dropped. Where can I change that? Tamas Szep GovCERT-Hungary -- RT Training - Boston, September 9-10 http://bestpractical.com/training
