Hello, I'm running RT 4.2.5 and have a problem with the requestor of a ticket being misidentified when it goes through a mailing list.
We use Google mail for a domain. Let's call it domain.com. We created a mailing list, [email protected], which forwards to our RT system at [email protected]. If I send an email directly to [email protected], then the Scrip to create an auto reply to the requestor works as expected. I get the auto reply, and I appear as the requestor of the ticket. HOWEVER, if I send to [email protected], the message is forwarded into the RT system and generates a new ticket. But: a) the requestor is misidentified as [email protected] instead of the address I sent from. b) also /var/log/messages has an error when trying to run the scrip: "No recipients found. Not sending." How exactly does RT identify the requestor? If I look at the message headers inside the ticket created through [email protected], there are actually two Mail headers which have the real original sender: From: and X-Original-Sender. I believe the latter was inserted by Google. How can I get Request Tracker to use the original sender as the requestor instead of the mailing list and to get the notification to go to that original sender? Thanks for any insights!
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