Sorry—I seem to have misread what you wrote. I understand now that the >From address of the mail isn't actually changing.
Your setup must be adding or modifying further headers in the mail. Can you provide a copy of those headers? On 30/09/2014 10:12 am, "Alex Peters" <[email protected]> wrote: > It sounds like setting up [email protected] as a "mailing list" is the > issue, and would explain why the From address of the mail is getting > changed. > > If you set up [email protected] as a simple forward, I believe > everything should work as expected. > On 30/09/2014 9:11 am, "Burton Lee" <[email protected]> wrote: > >> Hello, >> I'm running RT 4.2.5 and have a problem with the requestor of a ticket >> being misidentified when it goes through a mailing list. >> >> We use Google mail for a domain. Let's call it domain.com. >> >> We created a mailing list, [email protected], which forwards to our RT >> system at [email protected]. >> >> If I send an email directly to [email protected], then the Scrip >> to create an auto reply to the requestor works as expected. I get the auto >> reply, and I appear as the requestor of the ticket. >> >> HOWEVER, if I send to [email protected], the message is forwarded into >> the RT system and generates a new ticket. But: >> a) the requestor is misidentified as [email protected] instead of the >> address I sent from. >> b) also /var/log/messages has an error when trying to run the scrip: >> "No recipients found. Not sending." >> >> How exactly does RT identify the requestor? >> >> If I look at the message headers inside the ticket created through >> [email protected], there are actually two Mail headers which have the >> real original sender: From: and X-Original-Sender. >> I believe the latter was inserted by Google. >> >> How can I get Request Tracker to use the original sender as the requestor >> instead of the mailing list and to get the notification to go to that >> original sender? >> >> Thanks for any insights! >> >> -- >> RT Training November 4 & 5 Los Angeles >> http://bestpractical.com/training >> >>
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