It sounds like setting up [email protected] as a "mailing list" is the issue, and would explain why the From address of the mail is getting changed.
If you set up [email protected] as a simple forward, I believe everything should work as expected. On 30/09/2014 9:11 am, "Burton Lee" <[email protected]> wrote: > Hello, > I'm running RT 4.2.5 and have a problem with the requestor of a ticket > being misidentified when it goes through a mailing list. > > We use Google mail for a domain. Let's call it domain.com. > > We created a mailing list, [email protected], which forwards to our RT > system at [email protected]. > > If I send an email directly to [email protected], then the Scrip to > create an auto reply to the requestor works as expected. I get the auto > reply, and I appear as the requestor of the ticket. > > HOWEVER, if I send to [email protected], the message is forwarded into > the RT system and generates a new ticket. But: > a) the requestor is misidentified as [email protected] instead of the > address I sent from. > b) also /var/log/messages has an error when trying to run the scrip: > "No recipients found. Not sending." > > How exactly does RT identify the requestor? > > If I look at the message headers inside the ticket created through > [email protected], there are actually two Mail headers which have the > real original sender: From: and X-Original-Sender. > I believe the latter was inserted by Google. > > How can I get Request Tracker to use the original sender as the requestor > instead of the mailing list and to get the notification to go to that > original sender? > > Thanks for any insights! > > -- > RT Training November 4 & 5 Los Angeles > http://bestpractical.com/training > >
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