> We use Google mail for a domain. Let's call it domain.com. > > We created a mailing list, [email protected], which forwards to our RT > system at [email protected]. > ... > HOWEVER, if I send to [email protected], the message is forwarded into the > RT system and generates a new ticket. But: > a) the requestor is misidentified as [email protected] instead of the > address I sent from.
I'm not sure what "We created a mailing list" means in this context, but if the mailing list you created inserts a reply-to header in the email then I think RT may use that in preference to a From: line. Duncan -- RT Training November 4 & 5 Los Angeles http://bestpractical.com/training
