On Wed, 28 Jan 2015 11:53:53 +0000 Guadagnino Cristiano <guadagnino.cristi...@creval.it> wrote: > Unfortunately we send attachments very rarely, so I cannot exactly > say when this behaviour started. It could be that it started from the > day I upgraded our installation from 4.2.3 to 4.2.9 (in december), or > later when I added/upgraded some extensions > (RT-Extension-Announce-1.00, rt-extension-customfieldsonupdate, > RT-Extension-SpawnLinkedTicketInQueue-1.01).
You may wish to try disabling those extensions temporarily to see if that helps resolve the issue. However, see below. > I just finished examining RT's log (in debug mode), regarding a test > ticket I created and then resolved adding an attachment. There is no > error at all in the log, let alone a warning message that says > > [warning]: Couldn't load object RT::Transaction #0 > (/opt/rt4/sbin/../lib/RT/Interface/Web.pm:3026) > > but I don't think this is a real problem, since we had have this type > of message for a long time with no apparent symptoms (please reply if > I'm wrong). That warning is extremely worrisome, and I expect the cause of your problem. You should run `/opt/rt4/sbin/rt-validator`. - Alex