Thank you Alex, so basically my test is correct and my problem is not solved. Back to the drawing board :-(
Let's see if I can give some more detail, to help you in helping me :-) Here is the header of a mail sent when replying with an attachment (as shown by RT - color and emphasis by me): ________________________________ Email Source for Ticket 95127, Attachment 1198765 From: Cristiano Guadagnino <bksistemi@AMENDED> Subject: [BKGS #95127] Prova attachment Reply-To: bksistemi@AMENDED In-Reply-To: <rt-4.2.9-22298-1423047657-1279.95127-...@test.bkd><mailto:rt-4.2.9-22298-1423047657-1279.95127-...@test.bkd> References: <rt-ticket-95...@test.bkd><mailto:rt-ticket-95...@test.bkd> <rt-4.2.9-22298-1423047657-1279.95127-...@test.bkd><mailto:rt-4.2.9-22298-1423047657-1279.95127-...@test.bkd> Message-ID: <rt-4.2.9-22299-1423047973-1679.95127-...@test.bkd><mailto:rt-4.2.9-22299-1423047973-1679.95127-...@test.bkd> X-RT-Loop-Prevention: Bankadati Servizi Informatici (TEST) X-RT-Ticket: Bankadati Servizi Informatici (TEST) #95127 X-Managed-BY: RT 4.2.9 (http://www.bestpractical.com/rt/) X-RT-Originator: guadagnino.cristiano@AMENDED To: criguada@AMENDED Precedence: bulk Date: Wed, 04 Feb 2015 12:06:14 +0100 MIME-Version: 1.0 RT-Attachment: 95127/1383139/1198764 Content-Type: multipart/alternative; boundary="----------=_1423047973-22299-11" Content-Length: 0 ________________________________ Here is the header of a mail sent when resolving with an attachment (as shown by RT): ________________________________ Email Source for Ticket 95127, Attachment 1198757 Subject: [BKGS #95127] Prova attachment Content-Type: multipart/alternative; boundary="----------=_1423047772-22299-7" From: "Cristiano Guadagnino via RT" <bksistemi@AMENDED> Reply-To: bksistemi@AMENDED References: <rt-ticket-95...@test.bkd><mailto:rt-ticket-95...@test.bkd> Message-ID: <rt-4.2.9-22299-1423047772-889.95127-1...@test.bkd><mailto:rt-4.2.9-22299-1423047772-889.95127-1...@test.bkd> X-RT-Loop-Prevention: Bankadati Servizi Informatici (TEST) X-RT-Ticket: Bankadati Servizi Informatici (TEST) #95127 X-Managed-BY: RT 4.2.9 (http://www.bestpractical.com/rt/) X-RT-Originator: guadagnino.cristiano@AMENDED To: criguada@AMENDED Precedence: bulk Date: Wed, 04 Feb 2015 12:02:52 +0100 MIME-Version: 1.0 Content-Transfer-Encoding: 8bit Content-Length: 0 ________________________________ Is there anything that can help shed some light? T.I.A. Cris On 04/02/2015 16:16, Alex Vandiver wrote: On Wed, 4 Feb 2015 11:43:23 +0000 Guadagnino Cristiano <guadagnino.cristi...@creval.it><mailto:guadagnino.cristi...@creval.it> wrote: I disabled CustomFieldsOnUpdate by commenting out the "Plugin('RT::Extension::CustomFieldsOnUpdate');" line in RT_SiteConfig.pm, then I stopped Apache, cleared the mason cache, and restarted Apache. I tested resolving a ticket adding an attachment, but had the same behavior as before. I then also disabled the "Announce" extension by following the same procedure, but still I had no success. Those are the only two extensions I added recently (other extensions are loaded but they have been there for years). Is it sufficient to disable the extensions by commenting them out in the RT_Siteconfig.pm file or should I completely uninstall them? If so, how do I do it? Removing the Plugin line should mostly suffice; removing the files from disk does no better. Fully removing a plugin requires backing out database contents that relay on it, (like the RTAnnounce) queue, but that's not relevant for this test. - Alex