On Wed, 4 Feb 2015 11:43:23 +0000 Guadagnino Cristiano <guadagnino.cristi...@creval.it> wrote: > I disabled CustomFieldsOnUpdate by commenting out the > "Plugin('RT::Extension::CustomFieldsOnUpdate');" line in > RT_SiteConfig.pm, then I stopped Apache, cleared the mason cache, and > restarted Apache. > > I tested resolving a ticket adding an attachment, but had the same > behavior as before. > > I then also disabled the "Announce" extension by following the same > procedure, but still I had no success. > > Those are the only two extensions I added recently (other extensions > are loaded but they have been there for years). > > Is it sufficient to disable the extensions by commenting them out in > the RT_Siteconfig.pm file or should I completely uninstall them? If > so, how do I do it?
Removing the Plugin line should mostly suffice; removing the files from disk does no better. Fully removing a plugin requires backing out database contents that relay on it, (like the RTAnnounce) queue, but that's not relevant for this test. - Alex