Yes sorry, it was what wanted to say ;)

Loic Cadoret
IT Technician

Le 18/05/2015 13:04, Jaime Kikpole a écrit :
There is a regular expression in  Look for it, read the 
directions, and then make any needed adjustments in (not  Make sure that it matches the new email address and the old 
one.  It's important that it handle both, so that you can account for both 
existing and new tickets.

Also, make sure that the old address forwards messages to the new one.  
Otherwise, when end users reply to an old ticket via email, it won't get 
processed properly.

I've done this twice since I started using RT back in 2001.  RT can definitely 
handle it if you have a decent email server that can handle forwarding, etc.


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