I tried adding the following with no luck to the RT_SiteConfig.pm Set($RTAddressRegexp , 'richard\@newemail\.com)$'); Set($SendmailArguments, "-oi -t -f [email protected]");
Obviously I am doing something wrong. Perhaps I did not explain the issue well: Just for explaining: [email protected] is a Team inbox. [email protected] is a Distribution list. Originally we wanted to use the Team Inbox address, anything created via email, the Inbox will receive a copy. We noticed that the emails are not getting send to our Inbox. When trying to add the Inbox as AdminCC in Watchers, we received the mail loop error. So we need to change the RT Internal address to [email protected] so we can use [email protected] as AdminCC. The RT Internal email address is configured with [email protected]. I cannot use the [email protected] anymore. I need to change it to [email protected]. I have verified that all references to [email protected] has been updated etc, but i still receive an error of a mail loop (when testing [email protected]) as AdminCC. Thanks in advanced. Richard On Tue, May 26, 2015 at 7:01 PM, <[email protected]> wrote: > Hi everyone: > sorry for the late reply. > > The email I need to change is the email rt works with. For example I want > to use [email protected] as Admin cc, it states it will create a mail > loop. There is no other user, with that email. > I have tried changing the RT_SiteConfig.pm, searching the database, etc. > No luck > Thanks in advanced. > > On Tue, May 19, 2015 at 7:59 AM, Loïc Cadoret <[email protected]> wrote: > >> Well by reading again the thread, I realize that i've misunderstood your >> answer, my appologies for that, english is not my native language, there is >> no confusion, thanks for the advice, it is helpfull. >> >> Regards, >> >> Loic Cadoret >> IT Technician >> Keyyo >> >> Le 18/05/2015 17:09, Jaime Kikpole a écrit : >> >>> On Mon, May 18, 2015 at 7:15 AM, Loïc Cadoret <[email protected]> >>> wrote: >>> >>>> Yes RT_SiteConfig.pm sorry, it was what wanted to say ;) >>>> >>> It IS what you said. Its just that what I wrote refers to both files, >>> so I wanted to be clear about which one to edit (RT_SiteConfig.pm) vs. >>> use as reference (RT_Config.pm). Sorry about any confusion I may have >>> caused. >>> >>> >>> >> > > > -- > Richard Pacheco > -- Richard Pacheco
