I'm not 100% sure, but I think your 'Reply Address' and 'Comment Address' need to be different.
To get mail into the "IT Support" queue, you will need to modify fetchmailrc to call rt-mailgate --queue "IT Support" and it should hopefully work. -A On Tue, Jun 2, 2015 at 9:12 AM, Rohit Gupta <[email protected]> wrote: > Dear All, > > I have configured new queue with ‘IT Support’ and configured want that any > emails coming to [email protected] should be fetched into this new > queue. The snapshot of the new queue: > > > > So far, everything is running fine and emails are been received in the > ‘general’ queue. Now what do I need to do in order to configure rt such > that any emails coming to [email protected] comes in IT Support > queue. As per few blogs they are saying to add in /etc/aliases . can you > please suggest as what do I need to do – if I have to enter into the > /etc/aliases then how my configuration will look like? > > At the moment, /etc/aliases is: > > And /etc/fetchmailrc: > > > > Also, I have tried changing the –queue general to –queue ‘it support’ but > it didn’t work. Infact this time the requestor is receiving a mailer demon > error message. > > Please suggest. Thanks > > > > > > Kind Regards, > > > > *Rohit Gupta* > > IT Infrastructure Manager > > Synchronized Communications Ltd > > [image: New-RGB-logo-invoice] > > > > Unit 5, Stonefield Way, > > South Ruislip Middlesex > > London UK– HA4 0JS > > > > DDI: +44(0)208 185 6163 > > Fax: +44(0)208 845 3657 > > Email: [email protected] > > Web: www.syncoms.co.uk > > *P* *please don't print this e-mail unless you really need to* > > *Confidentiality Notice <http://www.syncoms.co.uk/Legal.html> | Legal > <http://www.syncoms.co.uk/Legal.html> | Disclaimer > <http://www.syncoms.co.uk/Disclaimer.html>* > > > > [image: image005][image: Kite-Mark-Blue-2010] > > > > >
