Hi,
Two sperate emails are usefull two clarify the two roles (Correspond and
Comment a ticket). When you select correspond, an email will be sent two
the requestor and Ccs of the ticket whilst nothing will be sent to the
requestor when using comments. It is usefull if you use a queue to
correspond whith customers for instance and if you want to adds messages
that not concerns your customer. I think that two addresses are needed
if you are not using the RT WebUI but only emails.
Hope it helps
Loic Cadoret
IT Technician
Keyyo
Le 04/06/2015 14:31, Bob Shaker a écrit :
You don’t need 2 separate emails for those fields. Our instance works
fine with the same email in both fields.
*From:*rt-users [mailto:[email protected]] *On
Behalf Of *Rohit Gupta
*Sent:* Thursday, June 4, 2015 6:17 AM
*To:* Rohit Gupta; Landon Stewart
*Cc:* [email protected]
*Subject:* Re: [rt-users] Configuring fetchmail to poll emails to
respective queues.
Dear All \ Landon,
Problem solved – the issue was I haven’t granted the new queue the
everyone rights to create a ticket, hence it was sending a bounce
mailer daemon to the requestor.
But, I would still appreciate any one can clarify the reason to create
2 separate emails for correspond and comment.
Kind Regards,
*Rohit Gupta*
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