Two sperate emails are usefull two clarify the two roles (Correspond and Comment a ticket). When you select correspond, an email will be sent two the requestor and Ccs of the ticket whilst nothing will be sent to the requestor when using comments. It is usefull if you use a queue to correspond whith customers for instance and if you want to adds messages that not concerns your customer. I think that two addresses are needed if you are not using the RT WebUI but only emails.

Hope it helps

Loic Cadoret
IT Technician

Le 04/06/2015 14:31, Bob Shaker a écrit :

You don’t need 2 separate emails for those fields. Our instance works fine with the same email in both fields.

*From:*rt-users [mailto:rt-users-boun...@lists.bestpractical.com] *On Behalf Of *Rohit Gupta
*Sent:* Thursday, June 4, 2015 6:17 AM
*To:* Rohit Gupta; Landon Stewart
*Cc:* rt-users@lists.bestpractical.com
*Subject:* Re: [rt-users] Configuring fetchmail to poll emails to respective queues.

Dear All \ Landon,

Problem solved – the issue was I haven’t granted the new queue the everyone rights to create a ticket, hence it was sending a bounce mailer daemon to the requestor.

But, I would still appreciate any one can clarify the reason to create 2 separate emails for correspond and comment.

Kind Regards,

*Rohit Gupta*


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