On Thu, 4 Jun 2015 12:31:57 +0000 Bob Shaker <[email protected]> wrote: > You don’t need 2 separate emails for those fields. Our instance works > fine with the same email in both fields.
This isn't a good idea, though it does _work_. The problem is when someone records a comment, and it gets sent out just to your company -- but "From" the one address you have set. When some well-meaning person replies to that mail, it will come into the address RT uses for correspondence -- and then the end-user will get the information that you intended to be a comment. This is at best confusing, and at worst horribly embarrassing. - Alex
