> Set the log level to debug, and compare the output of creating a ticket in > the UI and via email. Heres the config I use:
Here's what I see: Committing scrip #5 on txn #28447 of ticket #1938 (/usr/local/lib/perl5/site_perl/RT/Scrips.pm:290) Calling SetRecipientDigests for transaction RT::Transaction=HASH(0x81294e168), id 28447 (/usr/local/lib/perl5/site_perl/RT/Action/SendEmail.pm:624) Working on mailfield To; recipients are (/usr/local/lib/perl5/site_perl/RT/Action/SendEmail.pm:640) So that last line is the one that's odd; the "recipients are" part seems to suggest that there should be a recipient listed there, but it's not. Here's the same section for a ticket created via the web: Committing scrip #5 on txn #28453 of ticket #1939 (/usr/local/lib/perl5/site_perl/RT/Scrips.pm:290) Calling SetRecipientDigests for transaction RT::Transaction=HASH(0x813452d68), id 28453 (/usr/local/lib/perl5/site_perl/RT/Action/SendEmail.pm:624) Working on mailfield To; recipients are [email protected] (/usr/local/lib/perl5/site_perl/RT/Action/SendEmail.pm:640) I think the problem is that NotifyActor is set to 0; when I changed it to 1, the e-mail originator got their autoreply. But it seems to me that an autoreply should go out, even if NotifyActor is set to 0. Did something change around that option recently? -- Tim Gustafson Technical Lead, Baskin School of Engineering [email protected] 831-459-5354 Baskin Engineering, Room 313A
