Scenario: Two different employees are working on and replying to the same
ticket at the same time.

Is there a way to send a notification that this ticket has already been
replied to before the second reply is sent? or while the second employee
has the ticket open?

Thank you for your help.

-Jesse Maseto

Jesse Maseto
Head of Support
ByWater Solutions
Support & Consulting for OSS
Office - Stratford,CT
T/F 888.900.8944
RT 4.4 and RTIR Training Sessions
* Washington DC - May 23 & 24, 2016

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