On Mon, Mar 21, 2016 at 2:09 PM, Jesse Maseto <je...@bywatersolutions.com> wrote: > Scenario: Two different employees are working on and replying to the same > ticket at the same time. > > Is there a way to send a notification that this ticket has already been > replied to before the second reply is sent? or while the second employee has > the ticket open?
You could grant ReplyTo to only the Owner and Requestors of the ticket. Sometimes Owner can be used as a mutex for the ticket. -m --------- RT 4.4 and RTIR Training Sessions https://bestpractical.com/training * Washington DC - May 23 & 24, 2016
