Thank you both for your help. -Jesse
-------------------- Jesse Maseto Head of Support ByWater Solutions Support & Consulting for OSS Office - Stratford,CT T/F 888.900.8944 http://bywatersolutions.com je...@bywatersolutions.com On Mon, Mar 21, 2016 at 3:48 PM, Parish, Brent <bpar...@cognex.com> wrote: > 4.4 offers a "ticket locked" message that you can leverage > > > -----Original Message----- > From: rt-users [mailto:rt-users-boun...@lists.bestpractical.com] On > Behalf Of Matt Zagrabelny > Sent: Monday, March 21, 2016 3:13 PM > To: Jesse Maseto <je...@bywatersolutions.com> > Cc: rt-users <rt-users@lists.bestpractical.com> > Subject: Re: [rt-users] Replying to the same ticket at same time. > > On Mon, Mar 21, 2016 at 2:09 PM, Jesse Maseto <je...@bywatersolutions.com> > wrote: > > Scenario: Two different employees are working on and replying to the > > same ticket at the same time. > > > > Is there a way to send a notification that this ticket has already > > been replied to before the second reply is sent? or while the second > > employee has the ticket open? > > You could grant ReplyTo to only the Owner and Requestors of the ticket. > > Sometimes Owner can be used as a mutex for the ticket. > > -m > --------- > RT 4.4 and RTIR Training Sessions > https://urldefense.proofpoint.com/v2/url?u=https-3A__bestpractical.com_training&d=CwICAg&c=VCWpAYkS3z1bOCIxc-BPGZarCq9MRCAVxZJE051VqH8&r=luSRdPePk6fhFa3rH2PFBzWEtgcJguY0a__6vpfaX-I&m=rNvi5hnZijpW7PIBzUjRmHwQQIkuCXjyQqVJdxu_C24&s=zsjgWcb5TvEHGXJBv8MsIV1cNPRl0XANpXLe53fOLBw&e= > * Washington DC - May 23 & 24, 2016 >
--------- RT 4.4 and RTIR Training Sessions https://bestpractical.com/training * Washington DC - May 23 & 24, 2016
