4.4 offers a "ticket locked" message that you can leverage
-----Original Message----- From: rt-users [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Matt Zagrabelny Sent: Monday, March 21, 2016 3:13 PM To: Jesse Maseto <je...@bywatersolutions.com> Cc: rt-users <rt-users@lists.bestpractical.com> Subject: Re: [rt-users] Replying to the same ticket at same time. On Mon, Mar 21, 2016 at 2:09 PM, Jesse Maseto <je...@bywatersolutions.com> wrote: > Scenario: Two different employees are working on and replying to the > same ticket at the same time. > > Is there a way to send a notification that this ticket has already > been replied to before the second reply is sent? or while the second > employee has the ticket open? You could grant ReplyTo to only the Owner and Requestors of the ticket. Sometimes Owner can be used as a mutex for the ticket. -m --------- RT 4.4 and RTIR Training Sessions https://urldefense.proofpoint.com/v2/url?u=https-3A__bestpractical.com_training&d=CwICAg&c=VCWpAYkS3z1bOCIxc-BPGZarCq9MRCAVxZJE051VqH8&r=luSRdPePk6fhFa3rH2PFBzWEtgcJguY0a__6vpfaX-I&m=rNvi5hnZijpW7PIBzUjRmHwQQIkuCXjyQqVJdxu_C24&s=zsjgWcb5TvEHGXJBv8MsIV1cNPRl0XANpXLe53fOLBw&e= * Washington DC - May 23 & 24, 2016 --------- RT 4.4 and RTIR Training Sessions https://bestpractical.com/training * Washington DC - May 23 & 24, 2016
