Yes that is what I am doing I hoping for some kind of call like 
"$RT::Logger->debug" for logging. But I have not found anything.  The web 
service call is actually being executed from inside custom home built actions.

Thanks Matt come up with any ideas it would be greatly appreciated.

Bryon Baker
Network Operations Manager
Copesan - Specialists in Pest Solutions
800-267-3726 Ext. 2296 • 262-783-6261 Ext. 2296
"Servicing North America with Local Care"

-----Original Message-----
From: Matt Zagrabelny [] 
Sent: Tuesday, October 11, 2016 2:18 PM
To: Bryon Baker <>
Cc: rt-users <>
Subject: Re: [rt-users] create transaction record

On Tue, Oct 11, 2016 at 1:54 PM, Bryon Baker <> wrote:
> Matt
> Thanks for the reply.
> All I want to do is add an entry in the ticket history that contains the 
> return information from the call to the web service.  I have the information 
> logged to the log file, but I also want an entry record in the history of the 
> ticket.  So no action something very simple.
> I know when a custom fields are changed or updated this information shows up 
> in the history of the ticket.  With the web service call a message is 
> received but a custom field is not needed for the information, just would 
> like an entry in the history of the ticket of the message from web service 
> call.

I hear what you are saying. I don't know off the top of my head how to 
accomplish it.

So you have:

Email -> RT -> Scrip gets triggered -> Web service call is made

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