Yes that is what I am doing I hoping for some kind of call like "$RT::Logger->debug" for logging. But I have not found anything. The web service call is actually being executed from inside custom home built actions.
Thanks Matt come up with any ideas it would be greatly appreciated. Thanks Bryon Baker Network Operations Manager Copesan - Specialists in Pest Solutions 800-267-3726 Ext. 2296 • 262-783-6261 Ext. 2296 bba...@copesan.com www.copesan.com "Servicing North America with Local Care" -----Original Message----- From: Matt Zagrabelny [mailto:mzagr...@d.umn.edu] Sent: Tuesday, October 11, 2016 2:18 PM To: Bryon Baker <bba...@copesan.com> Cc: rt-users <rt-users@lists.bestpractical.com> Subject: Re: [rt-users] create transaction record On Tue, Oct 11, 2016 at 1:54 PM, Bryon Baker <bba...@copesan.com> wrote: > Matt > Thanks for the reply. > > All I want to do is add an entry in the ticket history that contains the > return information from the call to the web service. I have the information > logged to the log file, but I also want an entry record in the history of the > ticket. So no action something very simple. > > I know when a custom fields are changed or updated this information shows up > in the history of the ticket. With the web service call a message is > received but a custom field is not needed for the information, just would > like an entry in the history of the ticket of the message from web service > call. I hear what you are saying. I don't know off the top of my head how to accomplish it. So you have: Email -> RT -> Scrip gets triggered -> Web service call is made -m --------- RT 4.4 and RTIR training sessions, and a new workshop day! https://bestpractical.com/training * Boston - October 24-26 * Los Angeles - Q1 2017
