On Tue, Oct 11, 2016 at 2:25 PM, Bryon Baker <bba...@copesan.com> wrote:
> Yes that is what I am doing I hoping for some kind of call like 
> "$RT::Logger->debug" for logging. But I have not found anything.  The web 
> service call is actually being executed from inside custom home built actions.

That would work. Or:

RT->Logger->debug('a line of debug');

Regarding creating a txn for the ticket history: I may have at one
time created a txn and added it to the history, but I'm not seeing any
code examples in my extensions. I don't quite remember how and don't
have time to dig into the RT upstream code.

You could create a custom field called Web Services and set that CF to
whatever value your web services returns. That is pretty easy.

RT 4.4 and RTIR training sessions, and a new workshop day! 
* Boston - October 24-26
* Los Angeles - Q1 2017

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