On Tue, Oct 11, 2016 at 2:25 PM, Bryon Baker <bba...@copesan.com> wrote: > Yes that is what I am doing I hoping for some kind of call like > "$RT::Logger->debug" for logging. But I have not found anything. The web > service call is actually being executed from inside custom home built actions.
That would work. Or: RT->Logger->debug('a line of debug'); Regarding creating a txn for the ticket history: I may have at one time created a txn and added it to the history, but I'm not seeing any code examples in my extensions. I don't quite remember how and don't have time to dig into the RT upstream code. You could create a custom field called Web Services and set that CF to whatever value your web services returns. That is pretty easy. -m --------- RT 4.4 and RTIR training sessions, and a new workshop day! https://bestpractical.com/training * Boston - October 24-26 * Los Angeles - Q1 2017