Yes I thought of the custom field and that would be easy, but I have so many now. I just didn't want to add another. But if I can't find anything else that is what I will do eventually.
Thanks Bryon Baker Network Operations Manager Copesan - Specialists in Pest Solutions 800-267-3726 Ext. 2296 • 262-783-6261 Ext. 2296 bba...@copesan.com www.copesan.com "Servicing North America with Local Care" -----Original Message----- From: Matt Zagrabelny [mailto:mzagr...@d.umn.edu] Sent: Tuesday, October 11, 2016 3:09 PM To: Bryon Baker <bba...@copesan.com> Cc: rt-users <email@example.com> Subject: Re: [rt-users] create transaction record On Tue, Oct 11, 2016 at 2:25 PM, Bryon Baker <bba...@copesan.com> wrote: > Yes that is what I am doing I hoping for some kind of call like > "$RT::Logger->debug" for logging. But I have not found anything. The web > service call is actually being executed from inside custom home built actions. That would work. Or: RT->Logger->debug('a line of debug'); Regarding creating a txn for the ticket history: I may have at one time created a txn and added it to the history, but I'm not seeing any code examples in my extensions. I don't quite remember how and don't have time to dig into the RT upstream code. You could create a custom field called Web Services and set that CF to whatever value your web services returns. That is pretty easy. -m --------- RT 4.4 and RTIR training sessions, and a new workshop day! https://bestpractical.com/training * Boston - October 24-26 * Los Angeles - Q1 2017