Yes I thought of the custom field and that would be easy, but I have so many 
now. I just didn't want to add another.  But if I can't find anything else that 
is what I will do eventually.

Bryon Baker
Network Operations Manager
Copesan - Specialists in Pest Solutions
800-267-3726 Ext. 2296 • 262-783-6261 Ext. 2296
"Servicing North America with Local Care"

-----Original Message-----
From: Matt Zagrabelny [] 
Sent: Tuesday, October 11, 2016 3:09 PM
To: Bryon Baker <>
Cc: rt-users <>
Subject: Re: [rt-users] create transaction record

On Tue, Oct 11, 2016 at 2:25 PM, Bryon Baker <> wrote:
> Yes that is what I am doing I hoping for some kind of call like 
> "$RT::Logger->debug" for logging. But I have not found anything.  The web 
> service call is actually being executed from inside custom home built actions.

That would work. Or:

RT->Logger->debug('a line of debug');

Regarding creating a txn for the ticket history: I may have at one time created 
a txn and added it to the history, but I'm not seeing any code examples in my 
extensions. I don't quite remember how and don't have time to dig into the RT 
upstream code.

You could create a custom field called Web Services and set that CF to whatever 
value your web services returns. That is pretty easy.

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