I received an email today:

us-c...@ncas.us-cert.gov  attempted to create a ticket via email in the queue 
Incident Reports; you
might need to grant 'Everyone' the CreateTicket right.

Yet, I've double checked the permissions:

I have both items checked for Privileged an Unprivileged as well. "us-c...@ncas.us-cert.gov" doesn't exist in the system as a user (yet). What am I missing?


Best regards,

RT 4.4 and RTIR training sessions, and a new workshop day! 
* Los Angeles - January 9-11 2017

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