Hi Steve, Try granting "View queue" to everyone.
-m On Mon, Nov 21, 2016 at 2:34 PM, Stephen Switzer <st...@sbsroc.com> wrote: > I received an email today: > > us-c...@ncas.us-cert.gov attempted to create a ticket via email in the queue > Incident Reports; you > might need to grant 'Everyone' the CreateTicket right. > > > Yet, I've double checked the permissions: > > > > I have both items checked for Privileged an Unprivileged as well. > "us-c...@ncas.us-cert.gov" <us-c...@ncas.us-cert.gov> doesn't exist in > the system as a user (yet). What am I missing? > > -- > > Best regards, > Steve > > --------- > RT 4.4 and RTIR training sessions, and a new workshop day! > https://bestpractical.com/training > * Los Angeles - January 9-11 2017 >
--------- RT 4.4 and RTIR training sessions, and a new workshop day! https://bestpractical.com/training * Los Angeles - January 9-11 2017