On 2016-11-17 12:45 pm, Stephen Switzer wrote:
> I have customers with hundreds of employees, and a few of them submit
> tickets. With RT and RTIR, what's the best way to allow a customer to log in
> and see tickets in both RT and RTIR that users in their company have
> submitted? Can I set it up per department as well?
> I've looked into the custom roles idea, but I'm just not grasping the
> concept. Can someone give me a complete example?
> Thank you!
> Best regards,
> Stephen H. Switzer
> President & Chief Technical Consultant
> +1 (585) 298-9420 EXT: 7001
> +1 (585) 202-8312
> Support Desk:
> +1 (585) 625-0020
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> RT 4.4 and RTIR training sessions, and a new workshop day!
> * Los Angeles - January 9-11 2017
RT 4.4 and RTIR training sessions, and a new workshop day!
* Los Angeles - January 9-11 2017