Please excuse the re-post, but I've made some progress today, and I
think I just need a tweak. I have the following code in "Custom action
# Load the custom group from RT
my $groupObj = RT::Group->new($RT::SystemUser);
return undef unless $groupObj;
#my $admincclist = $self->TicketObj->AdminCc;
#This doesn't work...
Can anyone shed light on how to add a custom role member to a ticket on
create? If I uncomment the admincclist lines, I get it added to the
AdminCC field... but not the Customer custom role. I see no errors in
the rt.log file, which is set to warning.
On 2016-12-05 2:04 pm, Stephen Switzer wrote:
> On 2016-11-17 12:45 pm, Stephen Switzer wrote:
>> I have customers with hundreds of employees, and a few of them submit
>> tickets. With RT and RTIR, what's the best way to allow a customer to log in
>> and see tickets in both RT and RTIR that users in their company have
>> submitted? Can I set it up per department as well?
>> I've looked into the custom roles idea, but I'm just not grasping the
>> concept. Can someone give me a complete example?
>> Thank you!
>> Best regards,
RT 4.4 and RTIR training sessions, and a new workshop day!
* Los Angeles - January 9-11 2017