Le 03/01/2017 à 18:27, Felix Defrance a écrit :
>
> Hi all,
>
> I don't find how I could add ShowTickets or QueueList in SelfService.
>
> I want to allow my unprivileged users, grouped by company name, to see
> all tickets in their queue.
>
> The group rights on the queue is correctly defined and users could
> access to the tickets by entring the ticket number in the "goto
> Ticket" field (top right in SelfService).
>
> I have tried to play with CustomRole but it's not working for me. So
> anybody known how I can do it?
>
SelfService filters ticket list to tickets the user is watcher on
(requestor or Cc). This is hard coded in
share/html/SelfService/Elements/MyRequests:
my $id = $session{'CurrentUser'}->id;
my $Query = "( Watcher.id = $id )";
if ($status) {
$status =~ s/(['\\])/\\$1/g;
$Query .= " AND Status = '$status'";
}
so if you wan't to relax this to all tickets users have ShowTicket
rights, you have to modify this query ;)
But I strongly discourage (unless really needed) to setup an RT instance
with one queue per customer, best to think queues per internal support
team and play with customroles/groups or customfields to set the customer.
