Okay, searching users is the problem? I'm not sure, but what about an overlay that conditionally shows that part of page templates? You could create a group to which you'd assign any user you don't want viewing other users, then find the element that displays the user search and add a condition to return nothing if the user belongs to that group?
On Wed, Jan 4, 2017 at 8:57 AM, Felix Defrance <fe...@d2france.fr> wrote: > > Le 04/01/2017 à 14:02, Alex Hall a écrit : > > Can you describe your setup more? I'm not sure why unprivileged users > would need access to all queue tickets, or why each user would have their > own queue? As I understand it, unprivileged users are end users (i.e. > customers, those who don't work for your organization). Thus, they > shouldn't be able to access an entire queue, only tickets they open. Make > them privileged, and restrict their rights by adding them to a certain > group, and your life may be a lot easier. > > Yes! In the begining, that's what I tried to do. Restrict privilieged > users. But I didn't find how restrict the access to the SearchUser. > > A member of a queue can search and view all users. > > In my setup, a queue and group, are dedicated to a customer. > > A customer should not be able to fetch other informations that are not > inside of their queue. Thus, not be able to search all user in RT database.. > > Maybe, it's possible to limit the search function to their queue or > desactivate the access to the menu search. Do you know about that ? > > Thanks, > > > For example, you might have a group called "basic users" to which you'd > add the users you currently consider unprivileged. That group would have > only a few rights, but since its members would be privileged, you wouldn't > run into RT's built-in restrictions. > > As to one queue per user, that would quickly get hard to manage. Queues > are for organizing tickets and users. Sure, a queue may have just one user, > but each user shouldn't have their own queue. Trying to keep track of the > rights of such a setup would be a nightmare, assuming you have a good > amount of users. As an example, we have queues for technology, warehouse, > customer service, and other divisions within the company. Some queues have > a lot of people, some have a few, butthey are all logical groupings of > tasks. If I made a new queue for every user, I'd have dozens of them, and > tickets would be all over the place! Plus, there's email to consider; if > you want to accept incoming emails for ticket replies, you have to make a > new Fetchmail or Postfix entry for every single user/queue you have. > > I hope this makes some sense. As I said, a lot of this depends on your > usage pattern and setup concept. If you can explain that to us more, we > might be able to help better. > > On Wed, Jan 4, 2017 at 3:57 AM, Felix Defrance <fe...@d2france.fr> wrote: > >> Hello, >> >> You right, this rights isn't checked. >> >> But I can't view all tickets in selfservice anymore. >> >> I verify the same rights in : >> >> Admin > Queue, "select the queue name" and Group Rights, select and >> grant "unprivileged users" to Seequeue & Showtickets >> >> In the same section: >> >> grant group "compagny name" to Seequeue & Showtickets >> >> >> But no effect. >> >> I try to add a user to watchers 'CC', and grant watchers 'CC' to Seequeue >> & Showtickets but no effect too :( >> >> Another ideas ? >> >> Thanks, >> >> Félix. >> Le 03/01/2017 à 18:39, Alex Hall a écrit : >> >> Have you granted the rights? In Admin > Global > Group Rights, select the >> "unprivileged users" tab, then grant "view queue". That should help, though >> our setup is quite different so I can't verify it. >> >> On Tue, Jan 3, 2017 at 12:27 PM, Felix Defrance <fe...@d2france.fr> >> wrote: >> >>> Hi all, >>> >>> I don't find how I could add ShowTickets or QueueList in SelfService. >>> >>> I want to allow my unprivileged users, grouped by company name, to see >>> all tickets in their queue. >>> >>> The group rights on the queue is correctly defined and users could >>> access to the tickets by entring the ticket number in the "goto Ticket" >>> field (top right in SelfService). >>> >>> I have tried to play with CustomRole but it's not working for me. So >>> anybody known how I can do it? >>> Thank you, >>> >>> -- >>> Félix Defrance >>> PGP: 0x0F04DC57 >>> >>> >> >> >> -- >> Alex Hall >> Automatic Distributors, IT department >> ah...@autodist.com >> >> >> -- >> Félix Defrance >> PGP: 0x0F04DC57 >> >> > > > -- > Alex Hall > Automatic Distributors, IT department > ah...@autodist.com > > > -- > Félix Defrance > PGP: 0x0F04DC57 > > -- Alex Hall Automatic Distributors, IT department ah...@autodist.com